Returns management
Repair management
Second life
Delight your customers with the ultimate aftersales platform
Revers.io is the omnichannel product lifecycle management platform that connects all the stakeholders into a single source of truth
The best have chosen Revers.io
1. Immediately after purchase
Omnichannel return management
- Manage your e-commerce, store, marketplace and retailers returns thanks to our omnichannel return portal.
- Transform your employee experience by automating manual tasks.
- Get a 360 view on your returns and focus on what really matters: customer satisfaction.
2. During product use
Repair and spare parts management
- Automatically assign, ship and trace your defective products.
- Manage your spare parts orders and stocks.
- Automate the relationship between all the actors of the process.
- Digitize the repair experience of your customers.
3. END OF LIFE
Fuel your 2nd life activity with your returns
- Manage product inspection and grading
- Create unique SKU containing product description
- Resell products automatically based on your relisting rules (internal and/or external)
- Manage orders and shippings
our customers are our ambassadors
They exceed their goals
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“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Medhi Dahmani
Director of after-sales and omnichannel operations
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“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
Frédéric Guého
After-sales Service Manager
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"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Sébastien Bernard
Omnichannel aftersales project manager
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“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Astier Verhenne
Quality and aftersales manager
Your omnichannel management platform
Increase your teams’ productivity
Revers.io allows you to centralize all your after-sales activity within the same platform.
Advanced features for automating your processes allow you to generate significant productivity gains so you can focus on service quality.
100% of our clients have achieved their ROI objectives with Revers.io
Customer service
Stores
Logistics
Back Office
Technician
Data Analyst
Main features
Self Service
Return portal with embedded shipping, payment, refund and documents management.
Business Process Management
Manage your business specifities with no code thanks to our business rules and workflows management.
Connected partners
Save time and get full traceability with your carriers, logisticians, repairers, suppliers, buyback partners ...
Repairs and spare parts
Manage warranties, service plans, quotes, spare part, intervention workflows and assignements.
Finance
Manage omnichannel payment, refunds, invoicing and credit note collection for you and your partners.
Dashboarding
Pilot your aftersales activity with KPI and real time alerts. Manage your reporting with no-hassle.join Revers.IO
Revers.io labeled Great Place to Work®
Our company makes quality of life at work one of its priorities.
We are convinced that this is how we give the best of ourselves, when we develop our product or when we support our customers in their projects.
We are growing and want to conquer the world.
Want to join us?
Join the best in after-sales service
Our team is at your disposal to discuss your project