Elevate your customers' after-sales operations
Digitize and optimize your customers' after-sales experience with an intuitive, seamlessly integrated portal that empowers them to create return or repair cases autonomously.
Transform your employees' experience and gain a 360° view of your processes, automate manual tasks, and focus on what truly matters—delivering exceptional customer satisfaction.
Ensure complete traceability across your after-sales service
Revers.io brings together all the key players in the after-sales and reverse logistics chain—customers, customer service, stores, carriers, warehouses, suppliers and repairers.
The platform enables real-time information sharing, accessible directly or through seamless integrations, reducing lead times and optimizing costs.
Achieve substantial savings on your after-sales expenses
Reduce the workload of your customer service team with self-service solutions, while streamlining your back-office operations by eliminating double data entry and seamlessly connecting your partners.
Achieve immediate ROI by implementing the ultimate reverse logistics platform.
Tailored to your needs: discover our platform at work
They exceed their goals
"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.
What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”
"Previously, it would have taken us ten minutes to process each case during the week.
Today, thanks to Revers.io, it takes us zero minutes to handle all of them.”
"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."
Operations
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
.webp){kind=logo}
"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Increase your teams’ productivity
Revers.io enables you to streamline and centralize all your after-sales operations on a single, unified platform.
Advanced automation features help optimize your processes, delivering significant productivity gains and allowing you to focus on enhancing service quality.
All our clients have successfully met their ROI objectives with Revers.io.
Main features
Self-Service
Easily tailor your operations to your business needs with our no-code business rules and workflow management.
Business Process Management
Streamline your operations with a return portal integrating shipping, payment, refund, and document management features.
Connected Partners
Save time and ensure full traceability with your carriers, logisticians, repairers, suppliers, and buyback partners.
Repairs and Spare Parts
Manage warranties, service plans, quotes, spare parts, intervention workflows, and assignments efficiently.
Finance
Manage omnichannel payments, refunds, invoicing, and credit note collections for both you and your partners.
Dashboarding
Monitor your after-sales activity with KPIs and real-time alerts. Manage your reporting effortlessly.
Tailored to your needs: discover our platform at work
Our team is ready to bring your project to life - let’s talk!
Get a demo