Give a second life to returned items

The best have chosen Revers.io

Smart dispatch of returns

Depending on the information provided during returns, direct the products directly to their correct destination: your new stock, your second-hand stock, a store, a recovery partner, an association

Qualification: Identify the type of flow via the answers provided by the user and direct them directly to the right process.
Local return: Reduce the footprint of returns by directing all or part of your flows to local resale.
Connected partners: Automate exchanges with your recovery partners and associations.

Manage refurbishing

Take advantage of Revers.io's repair features to manage the reconditioning of your products in anticipation of their re-sale.

Management of repair shops: Manage your internal or subcontracted repair activities.
Spare parts management: Identify and order the parts necessary for the repair.
Cannibalization: The main obstacle to reconditioning is the absence of spare parts on certain products. Build up your stock of parts via non-repairable products.

Automate re-sale

The management of a second life offer requires adaptations in the data model of your product catalog as well as specific data to be collected. Revers.io helps you with this.

Creation of unique product sheet: Fill in the information relating to the product (damaged box, aesthetic defect, etc.) and insert descriptive photos of the condition.
Integration with your second life e-commerce: Automatically distribute the product on your merchant site.
Dissemination to partners: Allow your partners to view your stocks of second-life products and reserve them.

our customers are our ambassadors

They exceed their goals

“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”

Medhi Dahmani

Director of after-sales and omnichannel operations
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”

Frédéric Guého

After-sales Service Manager
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."

Sébastien Bernard

Omnichannel aftersales project manager
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”

Astier Verhenne

Quality and aftersales manager