Optimize the dispatch of returns
Direct products to their correct destination based on the information provided during returns: your new stock, second-hand stock, a store, a recovery partner, or an association.
- Qualification: Qualify the flow by analyzing the user's responses and direct them straight to the appropriate process.
- Local return: Optimize your returns by directing all or part of the flow to local resale, reducing the environmental footprint.
- Connected partners: Automate exchanges with your recovery partners and associations for seamless collaboration.
Manage the reconditioning process seamlessly
Leverage Revers.io's repair features to efficiently manage the reconditioning of your products in preparation for resale.
- Repair shops management: Manage your internal or subcontracted repair operations with ease.
- Spare parts management: Identify and order the necessary parts for the repair process.
- Cannibalization: The main obstacle to reconditioning is the lack of spare parts for certain products. Build your parts stock using non-repairable products.
Automate the resale process to give products a second life
Managing a second-life offering requires adjustments to your product catalog's data model and the collection of specific data.
- Creation of unique product sheet: Fill in the product information (damaged box, aesthetic defect, etc.) and upload descriptive photos showcasing its condition.
- Integration with your second life website: Automatically list the product on your e-commerce site.
- Distribution to partners: Enable your partners to view and reserve your stock of second-life products.
They exceed their goals
"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.
What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”
"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."
Operations
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Discover the features of our second-life management platform
Returns Orientation
Ship your returns to the appropriate second-life solution based on product condition and business rules.
Product Qualification
Enter a description upon receipt and upload pictures to prepare the product for resale.
Reconditioning Process
Manage the refurbishment process with specific workflows and partners integration.
Spare Parts
Manage your spare parts catalog, stock, and orders, and dismantle products to create second-life spare parts.
Finance
Manage the costs and margins of your second-life activities using the data collected on the platform.
Dashboarding
Monitor your second-life activity with KPIs and real-time alerts, and manage your reporting effortlessly.
Explore our tailored features designed
for your profile
A comprehensive after-sales experience
Manage all your after-sales service operations seamlessly with Revers.io
Join the best in after-sales service
Our team is ready to bring your project to life - let’s talk!
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