Repair management - Revers.io

The best have chosen Revers.io

Delight customers

Your customers no longer want to waste time on the phone or have to go to the store: they expect a simple and fast online experience.

Self-help: Solve your customers' problems online or offer them immediate support for their request.
Home-based intervention: Allow your customers to select a home-based intervention slot via our integration with Salesforce Field Service
Follow-up notifications: Keep your customers informed at every stage of progress of their case thanks to the connection of all the actors of the after-sales chain.

Smart product dispatch

Optimize your repair times and costs by sending the product directly to the right repair center thanks to our logistics rules engine.

Set-up of the choice of technical stations: Our algorithm makes it possible to determine the assignment of the file according to criteria of warranty, costs, deadlines or even ecological with local addressing.
Management of warranties: Execute the right business process based on the warranty identified by the rules engine.
Management of supplier agreements: Automatically apply the process negotiated with your supplier to send the product and/or obtain compensation.

Your ecosystem connected

Revers.io is an open platform connected to after-sales service players: carriers, logisticians, repairers, suppliers

Logistics: Generate transport labels, track parcels during their transport or their journey through the warehouse.
Suppliers: Automate your RMA (Return Merchandise Authorization) requests to your suppliers, download return agreements, and collect your credit notes.
Repairers: Communicate with your external repairers, obtain quotes automatically and download intervention reports.

Repair and spare parts management

Good spare parts management is the key to an efficient after-sales service. We started from a blank page to optimize the life cycle of parts to help our customers reduce their costs and lead times.

Quote and intervention report : Manage service catalog and pricing, send quotes and allow customers to pay online, generate intervention report with no hassle.
Technician request management: Search within internal or supplier parts stocks and select their delivery method (workshop, van, home or collection point).
Stock and dispatch management: Manage your stock of parts and dispatch technicians' orders directly from the platform.
Order management: Automate spare parts orders by connecting with your suppliers

our customers are our ambassadors

They exceed their goals

"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''.

Medhi Dahmani

Aftersales and Omnichannel Operations Director
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager
"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."

Frédéric Guého

Aftersales Service Manager
“Revers.io offre une interface selfcare et une expérience omnicanale qui permettent à nos clients d’avoir un parcours unifié, peu importe le contexte.

De plus, la solution est compatible avec notre typologie de produits, du petit colis jusqu’au très gros encombrant. Tout cela nous permet de simplifier l’expérience client et collaborateurs."

Romain Lahoche

Supply Chain Project Manager