Your customers no longer want to waste time on the phone or have to go to the store: they expect a simple and fast online experience.
- Self-help: Solve your customers' problems online or offer them immediate support for their request.
- Home-based intervention: Allow your customers to select a home-based intervention slot via our integration with Salesforce Field Service
- Follow-up notifications: Keep your customers informed at every stage of progress of their case thanks to the connection of all the actors of the after-sales chain.
Smart product dispatch
Optimize your repair times and costs by sending the product directly to the right repair center thanks to our logistics rules engine.
- Set-up of the choice of technical stations: Our algorithm makes it possible to determine the assignment of the file according to criteria of warranty, costs, deadlines or even ecological with local addressing.
- Management of warranties: Execute the right business process based on the warranty identified by the rules engine.
- Management of supplier agreements: Automatically apply the process negotiated with your supplier to send the product and/or obtain compensation.
Your ecosystem connected
Revers.io is an open platform connected to after-sales service players: carriers, logisticians, repairers, suppliers
- Logistics: Generate transport labels, track parcels during their transport or their journey through the warehouse.
- Suppliers: Automate your RMA (Return Merchandise Authorization) requests to your suppliers, download return agreements, and collect your credit notes.
- Repairers: Communicate with your external repairers, obtain quotes automatically and download intervention reports.
Repair and spare parts management
Good spare parts management is the key to an efficient after-sales service. We started from a blank page to optimize the life cycle of parts to help our customers reduce their costs and lead times.
- Quote and intervention report : Manage service catalog and pricing, send quotes and allow customers to pay online, generate intervention report with no hassle.
- Technician request management: Search within internal or supplier parts stocks and select their delivery method (workshop, van, home or collection point).
- Stock and dispatch management: Manage your stock of parts and dispatch technicians' orders directly from the platform.
- Order management: Automate spare parts orders by connecting with your suppliers
our customers are our ambassadors
They exceed their goals
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Director of after-sales and omnichannel operations
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
After-sales Service Manager
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Omnichannel aftersales project manager
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Quality and aftersales manager
Achieve your goals with revers.io
Equip yourself with the best technology
to transform your after-sales service
Give your customers what they want: the ability to manage their own return requests and get instant solutions
Business rules management
Implement your most specific business processes without writing a line of code thanks to our workflow builder. Intelligently drive your logistics rules thanks to the finesse of our rules engine.
Your carriers, warehouses and other partners are connected to the platform for full traceability and advanced automations. The data goes back into your CRM for a 360° customer view.
Repairs and spare parts
Digitize your customers' experience with appointment scheduling and real-time repair tracking. Give your technicians a new experience to help them in their daily tasks.
Improve the reliability and optimize your after-sales accounting thanks to the data produced by the platform to invoice your partners, collect your assets and control your purchases.
Manage your activities thanks to real-time traceability. Master your data with our dashboard editor or export it to your BI via our APIs.