After-Sales Service Software

Manage your after-sales service with cutting edge technology

Revers.io connects all your users together, whether internal or external

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after-sales-service

Delight customers

Your customers no longer want to waste time on the phone or have to go to the store: they expect a simple and fast online experience.

 

  • Self-help: Solve your customers' problems online or offer them immediate support for their request.
  • Home-based intervention:  Allow your customers to select a home-based intervention slot via our integration with Salesforce Field Service
  • Follow-up notifications:  Keep your customers informed at every stage of progress of their case thanks to the connection of all the actors of the after-sales chain.
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Smart product dispatch

Optimize your repair times and costs by sending the product directly to the right repair center thanks to our logistics rules engine.

 

  • Set-up of the choice of technical stations:  Our algorithm makes it possible to determine the assignment of the file according to criteria of warranty, costs, deadlines or even ecological with local addressing.
  • Management of warranties: Execute the right business process based on the warranty identified by the rules engine.
  • Management of supplier agreements:  Automatically apply the process negotiated with your supplier to send the product and/or obtain compensation.
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Your ecosystem connected

Revers.io is an open platform connected to after-sales service players: carriers, logisticians, repairers, suppliers

 

  • Logistics: Generate transport labels, track parcels during their transport or their journey through the warehouse.
  • Suppliers:  Automate your RMA (Return Merchandise Authorization) requests to your suppliers, download return agreements, and collect your credit notes.
  • Repairers:  Communicate with your external repairers, obtain quotes automatically and download intervention reports.
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Repair and spare parts management

Good spare parts management is the key to an efficient after-sales service. We started from a blank page to optimize the life cycle of parts to help our customers reduce their costs and lead times.

 

  • Quote and intervention report : Manage service catalog and pricing, send quotes and allow customers to pay online, generate intervention report with no hassle.
  • Technician request management:  Search within internal or supplier parts stocks and select their delivery method (workshop, van, home or collection point).
  • Stock and dispatch management:  Manage your stock of parts and dispatch technicians' orders directly from the platform.
  • Order management:  Automate spare parts orders by connecting with your suppliers
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Achieve your goals with revers.io

Equip yourself with the best technology
to transform your after-sales service

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Selfcare portal

Give your customers what they want: the ability to manage their own return requests and get instant solutions

Business rules management

Implement your most specific business processes without writing a line of code thanks to our workflow builder. Intelligently drive your logistics rules thanks to the finesse of our rules engine.

Connected ecosystem

Your carriers, warehouses and other partners are connected to the platform for full traceability and advanced automations. The data goes back into your CRM for a 360° customer view.

Repairs and spare parts

Digitize your customers' experience with appointment scheduling and real-time repair tracking. Give your technicians a new experience to help them in their daily tasks.

Finance

Improve the reliability and optimize your after-sales accounting thanks to the data produced by the platform to invoice your partners, collect your assets and control your purchases.

Dashboarding

Manage your activities thanks to real-time traceability. Master your data with our dashboard editor or export it to your BI via our APIs.

Discover our specific features for your profile

Customer Service

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Store

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Logistics

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Back Office

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Technician

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Data Analyst

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A complete after-sales experience

Manage all your after-sales service operational flows with our platform

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Returns Management

To operate the return flows on orders your customers do not wish to keep.

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Second-life

To supply your second-life product offering from returns.

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Join the best in after-sales service

 

Our team is at your disposal to discuss your project

 

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