Returns management
Repair management
Second life
Delight your customers with the ultimate aftersales platform
Revers.io is the omnichannel product lifecycle management platform that connects all the stakeholders into a single source of truth.
The best have chosen Revers.io
USER EXPERIENCE
Enhance the aftersales experience for your customers
Digitize and optimize your customers' after-sales experience by enabling autonomous file creation through a seamlessly integrated selfcare portal.
Transform your employee experience with a platform connected to all stakeholders in the after-sales chain.
Get a 360° view on your processes, automate manual tasks and focus on what really matters: customer satisfaction.
TRACEABILITY
Achieve total traceability of your aftersales service
Revers.io connects all the actors in the after-sales chain: customers, distributors, suppliers, manufacturers, repairers, carriers and warehouses.
The platform allows parties to share information in real-time, accessible via the platform or through seamless integrations, reducing lead times and optimizing costs.
AUTOMATION
Significantly reduce your after-sales expenses
Reduce your back-office workload by eliminating double data entry and connecting your partners.
Benefit from immediate ROI when setting up your after-sales service platform.
our customers are our ambassadors
They exceed their goals
-
"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''.
Medhi Dahmani
Aftersales and Omnichannel Operations Director
-
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
Sébastien Bernard
Omnichannel Aftersales Project Manager
-
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
Astier Verhenne
Quality and Aftersales Manager
-
"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Frédéric Guého
Aftersales Service Manager
-
“Revers.io offre une interface selfcare et une expérience omnicanale qui permettent à nos clients d’avoir un parcours unifié, peu importe le contexte.
De plus, la solution est compatible avec notre typologie de produits, du petit colis jusqu’au très gros encombrant. Tout cela nous permet de simplifier l’expérience client et collaborateurs."
Romain Lahoche
Supply Chain Project Manager
Your omnichannel management platform
Increase your teams’ productivity
Revers.io allows you to centralize all your after-sales activity within the same platform.
Advanced features for automating your processes allow you to generate significant productivity gains so you can focus on service quality.
100% of our clients have achieved their ROI objectives with Revers.io
Customer service
Stores
Logistics
Back Office
Technician
Data Analyst
Main features
Self Service
Return portal with embedded shipping, payment, refund and documents management.
Business Process Management
Manage your business specifities with no code thanks to our business rules and workflows management.
Connected partners
Save time and get full traceability with your carriers, logisticians, repairers, suppliers, buyback partners ...
Repairs and spare parts
Manage warranties, service plans, quotes, spare part, intervention workflows and assignements.
Finance
Manage omnichannel payment, refunds, invoicing and credit note collection for you and your partners.
Dashboarding
Pilot your aftersales activity with KPI and real time alerts. Manage your reporting with no-hassle.join Revers.IO
Revers.io labeled Great Place to Work®
Our company makes quality of life at work one of its priorities.
We are convinced that this is how we give the best of ourselves, when we develop our product or when we support our customers in their projects.
We are growing and want to conquer the world.
Want to join us?
Join the best in after-sales service
Our team is at your disposal to discuss your project