1. Immediately after purchase
Streamline returns for your customers and your teams
Enhance your customers' after-sales experience by allowing them to make their returns independently from a portal integrated into your ecosystem.
Transform your employee experience thanks to a platform connected to all players in the after-sales service chain.
Get a 360 view and automations to focus on what really matters: customer satisfaction.
2. During product use
Improve support for defective products
Take advantage of the power of the assignment engine to dynamically send the product to the right recipient: in-house workshop, mobile technician, manufacturer-approved repair center.
Automate RMA requests to your suppliers.
Manage your spare parts orders and stocks.
Digitize the repair experience of your customers.
3. END OF LIFE
Develop your second-life business
- The after-sales flow is ideal for starting or supplying your second-life activity.
- Generate unique product sheets and distribute them as soon as the product is received.
- Dispatch products automatically based on your relisting rules.
- Manage repackaging and logistics directly in the Revers.io platform
our customers are our ambassadors
They exceed their goals
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Director of after-sales and omnichannel operations
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
After-sales Service Manager
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Omnichannel aftersales project manager
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Quality and aftersales manager
Your omnichannel management platform
Increase your teams’ productivity
Revers.io allows you to centralize all your after-sales activity within the same platform.
Advanced features for automating your processes allow you to generate significant productivity gains so you can focus on service quality.
100% of our clients have achieved their ROI objectives with Revers.io
achieve your goals with revers.io
Equip yourself with the best technology
to transform your after-sales service
Give your customers what they want: the ability to manage their service requests and get instant solutions
Business rules management
Implement your most complex business processes without writing a line of code. Set up automations thanks to our workflow engine and our RPA.
Carriers, logisticians, subcontracted repairers, product and parts suppliers, recovery and recycling players.
Repairs and spare parts
Digitize your customers' experience with appointment scheduling and real-time repair tracking.
Give your technicians a new experience to help them in their daily tasks.
Improve the reliability and optimize your after-sales accounting thanks to the data produced by the platform to invoice your partners, collect your assets and control your purchases.
Manage your activities thanks to near real-time traceability.
Master your data with our dashboard editor or export it to your BI via our APIs.