Enrich your CRM with advanced features to manage your after-sales service
Good management of an after-sales service requires rapid handling of the problem and flawless follow-up. Simplify support and follow your flows in real time thanks to the Revers.io platform.
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Case creation
Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.
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Automation
Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.
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360° view
Get a real-time view of your return flows thanks to the connection of all the actors in the chain: carriers, logisticians, repairers, suppliers.
![case-creation](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-service-client/case-creation.webp?width=716&height=460&name=case-creation.webp)
![automation](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-service-client/automation.webp?width=716&height=460&name=automation.webp)
![360-view](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-service-client/360-view.webp?width=716&height=460&name=360-view.webp)
our customers are our ambassadors
They exceed their goals
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"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''.
Medhi Dahmani
Aftersales and Omnichannel Operations Director
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"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
Sébastien Bernard
Omnichannel Aftersales Project Manager
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"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
Astier Verhenne
Quality and Aftersales Manager
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Frédéric Guého
Aftersales Service Manager
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“Revers.io offre une interface selfcare et une expérience omnicanale qui permettent à nos clients d’avoir un parcours unifié, peu importe le contexte.
De plus, la solution est compatible avec notre typologie de produits, du petit colis jusqu’au très gros encombrant. Tout cela nous permet de simplifier l’expérience client et collaborateurs."
Romain Lahoche
Supply Chain Project Manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Case creation
Your customers create their file independently from the selfcare portal or contact you so that you can support them in their care.
CRM integration
Create and follow after-sales cases directly from your current tools thanks to our integrations.
Connected partners
Carriers, logisticians, subcontracted repairers, product and parts suppliers, second-life players are connected for complete traceability.
Control Tower
Get all the information you want to best help your customers: your after-sales service cases are now all managed from A to Z.
Finance
Integrate your financial tools to automate refunds, manage vouchers and manage your billing.
Dashboarding
Follow your service quality thanks to the management indicators accessible in real time.