Returns management
Repair management
Second life
Logistics
Back Office
Store
Customer service
Data Analyst
Technician
Customer Service
Gain in efficiency and get a 360° view
The best have chosen revers.io
-
Case creation
Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.
-
Automation
Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.
-
360° view
Get a real-time view of your return flows thanks to the connection of all the actors in the chain: carriers, logisticians, repairers, suppliers.
our customers are our ambassadors
They exceed their goals
-
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Medhi Dahmani
Director of after-sales and omnichannel operations
-
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
Frédéric Guého
After-sales Service Manager
-
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Sébastien Bernard
Omnichannel aftersales project manager
-
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Astier Verhenne
Quality and aftersales manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Case creation
Your customers create their file independently from the selfcare portal or contact you so that you can support them in their care.
CRM integration
Create and follow after-sales cases directly from your current tools thanks to our integrations.
Connected partners
Carriers, logisticians, subcontracted repairers, product and parts suppliers, second-life players are connected for complete traceability.
Control Tower
Get all the information you want to best help your customers: your after-sales service cases are now all managed from A to Z.
Finance
Integrate your financial tools to automate refunds, manage vouchers and manage your billing.
Dashboarding
Follow your service quality thanks to the management indicators accessible in real time.
Join the best in after-sales service
Our team is at your disposal to discuss your project