Improve Your Customer Service with Optimized After-Sales Management

Optimize your after-sales service with advanced features

Effective after-sales service relies on quick issue resolution and seamless follow-up. Simplify support and track your flows in real time with the Revers.io platform.

Case creation

Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.

Automation

Automatically generate transport labels, save cases in the receiving system, and exchange data and documents seamlessly with your partners.

360° view

Gain real-time visibility into your return flows by connecting all key players in the chain: carriers, logisticians, repairers, and suppliers.

Case creation

Automation

Automatically generate transport labels, save cases in the receiving system, and exchange data and documents seamlessly with your partners.

360° view

Gain real-time visibility into your return flows by connecting all key players in the chain: carriers, logisticians, repairers, and suppliers.

our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."