Returns management
Repair management
Second life
Logistics
Back Office
Store
Customer service
Data Analyst
Technician
Data analyst
Enrich your customer and product knowledge through after-sales service
The best have chosen revers.io
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Your dedicated after-sales service datalake
We provide a mirror database that contains your data from your after-sales activity.
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Edit your own dashboards
The dashboard builder allows you to create dashboards specific to each type of report or type of user.
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Configure access to dashboards
Select which dashboard to display to which user profile to disseminate data throughout the company and develop a data-centric culture.
our customers are our ambassadors
They exceed their goals
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“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Medhi Dahmani
Director of after-sales and omnichannel operations
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“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
Frédéric Guého
After-sales Service Manager
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"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Sébastien Bernard
Omnichannel aftersales project manager
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“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Astier Verhenne
Quality and aftersales manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Selfcare portal
Give your customers what they want: the ability to manage their own return requests and get instant solutions
Business rules management
Implement your most complex business processes without writing a line of code. Set up automations thanks to our workflow engine and our RPA.
Connected partners
Carriers, logisticians, subcontracted repairers, product and parts suppliers, recovery and recycling players.
Repairs and spare parts
Digitize your customers' experience with appointment scheduling and real-time repair tracking.
Give your technicians a new experience to help them in their daily tasks.
Finance
Improve the reliability and optimize your after-sales accounting thanks to the data produced by the platform to invoice your partners, collect your assets and control your purchases.
Dashboarding
Manage your activities thanks to near real-time traceability.
Master your data with our dashboard editor or export it to your BI via our APIs.
Join the best in after-sales service
Our team is at your disposal to discuss your project