Returns management
Repair management
Second life
Logistics
Back Office
Store
Customer service
Data Analyst
Technician
REVERS.IO for stores
Manage your after-sales service in an omnichannel environment
Allow your e-commerce and marketplace customers to return their product in store
THe Best HAVE CHOSEN REVERS.IO
-
Online customer identification
Allow your stores to welcome customers who have purchased via e-commerce and even from third-party sellers.
-
Logistic management
Invest no longer in training in after-sales procedures, the platform supports the business process and automatically generates transport labels addressed to the correct recipient (warehouse, repairer, supplier)
-
Administrative management
Reimburse customers by following internal billing flows. Automate credit requests from suppliers and their retrocession to the stock holder.
our customers are our ambassadors
They exceed their goals
-
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Medhi Dahmani
Director of after-sales and omnichannel operations
-
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
Frédéric Guého
After-sales Service Manager
-
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Sébastien Bernard
Omnichannel aftersales project manager
-
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Astier Verhenne
Quality and aftersales manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Receive selfcare returns
Your customers can choose to drop off their product in store even for a return initiated online. Your stores save time with a pre-created folder.
In-store case creation
Your stores can create records regardless of the customer's buying channel. At the end of the creation, the right business process is triggered according to the rules.
Transport
The interface itself generates the labels pre-addressed to the correct recipient: warehouse, third-party seller, repairer, supplier
Documents
Configure the documents you want the customer to sign and those necessary for your internal exchanges.
Finance
Gérez la refacturation interne en fonction de l’origine de la commande et des actions menées.
Dashboarding
Manage your activities in real time using our dashboard editor or export your data to your BI via our export APIs.
Join the best in after-sales service
Our team is at your disposal to discuss your project