Allow your stores to process all returns, even the most complex ones
Equip them with a platform that supports business processes and allows you to
simply manage all of your store's customers.
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Online customer identification
Allow your stores to welcome customers who have purchased via e-commerce and even from third-party sellers.
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Logistic management
Invest no longer in training in after-sales procedures, the platform supports the business process and automatically generates transport labels addressed to the correct recipient (warehouse, repairer, supplier)
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Administrative management
Reimburse customers by following internal billing flows. Automate credit requests from suppliers and their retrocession to the stock holder.
![online-customer-identification](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-magasin/online-customer-identification.webp?width=720&height=480&name=online-customer-identification.webp)
![logistic-management](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-magasin/logistic-management.webp?width=720&height=480&name=logistic-management.webp)
![administrative-management](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-magasin/administrative-management.webp?width=720&height=480&name=administrative-management.webp)
our customers are our ambassadors
They exceed their goals
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"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''.
Medhi Dahmani
Aftersales and Omnichannel Operations Director
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"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
Sébastien Bernard
Omnichannel Aftersales Project Manager
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"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
Astier Verhenne
Quality and Aftersales Manager
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Frédéric Guého
Aftersales Service Manager
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“Revers.io offre une interface selfcare et une expérience omnicanale qui permettent à nos clients d’avoir un parcours unifié, peu importe le contexte.
De plus, la solution est compatible avec notre typologie de produits, du petit colis jusqu’au très gros encombrant. Tout cela nous permet de simplifier l’expérience client et collaborateurs."
Romain Lahoche
Supply Chain Project Manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Receive selfcare returns
Your customers can choose to drop off their product in store even for a return initiated online. Your stores save time with a pre-created folder.
In-store case creation
Your stores can create records regardless of the customer's buying channel. At the end of the creation, the right business process is triggered according to the rules.
Transport
The interface itself generates the labels pre-addressed to the correct recipient: warehouse, third-party seller, repairer, supplier
Documents
Configure the documents you want the customer to sign and those necessary for your internal exchanges.
Finance
Gérez la refacturation interne en fonction de l’origine de la commande et des actions menées.
Dashboarding
Manage your activities in real time using our dashboard editor or export your data to your BI via our export APIs.