Allow your stores to process all returns, even the most complex ones
Equip them with a platform that supports business processes and allows you to
simply manage all of your store's customers.
Online customer identification
Allow your stores to welcome customers who have purchased via e-commerce and even from third-party sellers.
Invest no longer in training in after-sales procedures, the platform supports the business process and automatically generates transport labels addressed to the correct recipient (warehouse, repairer, supplier)
Reimburse customers by following internal billing flows. Automate credit requests from suppliers and their retrocession to the stock holder.
our customers are our ambassadors
They exceed their goals
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Director of after-sales and omnichannel operations
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
After-sales Service Manager
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Omnichannel aftersales project manager
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Quality and aftersales manager
Reach your goals with Revers.io
Equip yourself with the best technology
to transform your after-sales service
Receive selfcare returns
Your customers can choose to drop off their product in store even for a return initiated online. Your stores save time with a pre-created folder.
In-store case creation
Your stores can create records regardless of the customer's buying channel. At the end of the creation, the right business process is triggered according to the rules.
The interface itself generates the labels pre-addressed to the correct recipient: warehouse, third-party seller, repairer, supplier
Configure the documents you want the customer to sign and those necessary for your internal exchanges.
Gérez la refacturation interne en fonction de l’origine de la commande et des actions menées.
Manage your activities in real time using our dashboard editor or export your data to your BI via our export APIs.