B2B Supplier Returns & RMA Automation

Automate RMA and Warranty handling

Centralize suppliers, automate RMA requests, and track credit notes end-to-end to eliminate double entry and provide real-time visibility.

Business rules engine: build automated RMA handling flows; from routing to SLA escalations.
Real time management: follow your RMAs statuses, manage reminders, and schedule runs
RMA analytics: See which products are claimed and returned most, spot problematic trends before volumes grow, and share reports with suppliers

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Diagram of an automated supplier RMA workflow: home pick-up done, RMA validated by the manufacturer and product received by the repair center, linked to a coffee machine return case

Safeguard Supplier Credits Recovery

By getting full visibility and automating credit claim processes, you ensure that you won't be missing on credit note recoveries.

Accelerate Note Recovery Management: quantify recovery amount owed, automate claims & credit requests, approvals, and escalations.
Get end-to-end credit note lifecycle visibility: get full visibility on recovered vs outstanding credits, supplier performance, and recovery trends; all integrated in your ERP.

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Revers.io dashboard showing supplier credit recovery: pending and approved credits, cases closed and not closed within 30 days, and the top 10 supplier credits recovered and accepted

Empower your teams with our AI solutions

Converse directly with our agents to accelerate your processes and automate with confidence.

An AI companion to accelerate: directly convers with our companion to update cases, access data, build reports, and set up new rules for suppliers.
Supplier Integration: effortlessly integrate your suppliers and repair network into our platform with our AI integration tools.

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Revers.io AI copilot chat interface where a user asks for a list of outstanding supplier credit notes awaiting recovery

our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"Previously, it would have taken us ten minutes to process each case during the week.
Today, thanks to Revers.io, it takes us zero minutes to handle all of them.”

Portrait of a man with short dark hair and light facial stubble wearing a dark sweater over a light-colored collared shirt, standing against a plain light background.

Michael Anzalone

After-sales Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."