An Intuitive Portal For a Seamless Customer Experience
Reduce pressure on your customer service team by offering your clients a self-service online portal, available 24/7.
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72% of Customers Prefer To Submit After-Sales Requests Online
When facing an after-sales issue, your customers expect a simple process and a quick resolution. With Revers.io, they can easily initiate a return, track a repair, or check the status of their request — all from a centralized, real-time portal.
Match your customers' standards
Today’s customers expect instant, frictionless support. With an AI-powered, 24/7 self-service portal, they can initiate return or repair requests, track progress in real time, and access tailored solutions without waiting — driving stronger engagement and long-term loyalty.
Reduce inbound calls and operational costs
By giving customers direct access to manage their after-sales requests, the portal significantly reduces repetitive contacts. With up to 30% fewer inbound calls, your teams can focus on high-value, complex cases — improving efficiency and service quality.
Greater reliability for faster resolutions
Built-in automation ensures fast, reliable processing. Each request follows a standardized yet configurable workflow aligned with your business rules, fully integrated with your internal systems (e-commerce, ERP, CRM).
Empower Your Customers For a Better Experience
With 24/7 access to an intuitive, fully branded portal, your customers can easily request a return or repair, track the status in real time, and receive automatic updates — all without having to contact your customer service. They get fast, tailored solutions, reducing frustration and boosting satisfaction.
Enjoy Transparent Tracking And Seamless Communication
Every stage of the process is clearly visible in the portal. Customers receive real-time notifications and emails as soon as their case is updated. Information is seamlessly shared between the customer and your back office, reducing repeated inquiries and building trust in your brand through full transparency.
Reduce Back-Office Workload Through Automation
Leveraging product data and predefined business rules, the decision engine automatically routes each request to the appropriate workflow. This significantly reduces inbound ticket volume and enables your team to focus on higher-value tasks.
Improve resolution times with self-diagnosis
Powered by AI, our self-diagnosis engine enables customers to quickly identify the root cause of an issue directly within the portal. Step-by-step guidance leads them to the appropriate resolution path instantly — streamlining the experience and accelerating case handling.
“Revers.io provides a self-service interface and an omnichannel experience, allowing our customers to enjoy a seamless journey — whatever the context.”
