Automate Your After-Sales Processes To Improve Responsiveness
Centralize your after-sales case management, connect your CRM tools, and automate every key step — from case creation and partner interactions to refunds and commercial gestures. With Revers.io, your teams gain speed, accuracy, and peace of mind.
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Improve The Efficiency And Responsiveness Of Your Customer Service
Rising volumes of requests, scattered tools, fragmented customer tracking, disconnected partners... After-sales teams face complex and time-consuming processes. Revers.io brings all your workflows together on a single platform, automates tasks, connects every stakeholder, and ensures real-time tracking — for both agents and customers.
Streamline and centralize incoming request flows
Dispersed customer requests across sales channels lead to data loss, delays, and operational friction. Revers.io consolidates all case creation, whether initiated by the customer, in-store staff, or support agents, into a unified interface, with real-time data sync across your CRM, OMS, and ERP systems. The result: cleaner workflows, fewer errors, and faster case resolution.
Automate time-consuming tasks
Manual handling of refunds, label generation, and partner coordination slows down after-sales operations and increases the risk of errors. Revers.io automates these critical steps through a customizable rules engine — triggering the right actions at the right time, with no manual input required. This reduces operational load and ensures faster, more reliable case processing.
Gain full visibility across every case
Lack of traceability impacts both customer satisfaction and team efficiency. Revers.io connects all after-sales stakeholders — CRM, carriers, repair centers, finance — to ensure real-time tracking at every step. Your agents have instant access to up-to-date information, enabling faster and more accurate responses.
Centralize Your Workflows For Smoother Operations
Revers.io unifies all your after-sales channels into a single platform. Whether a case is created by the customer through the self-service portal or by an agent from the CRM, all information is synced in real time. Every step — from product reception to diagnostics, shipping, and refund — is tracked on the same interface. The platform eliminates double entries, reduces errors, and provides a 360° view of the customer journey.
Automate Processes To Speed Up Case Handling
With a customizable rules engine, Revers.io automates repetitive tasks: shipping label generation, document sharing with partners, case registration in logistics or repair systems, refund processing, and voucher issuance. Your agents can focus on high-value interactions — improving both speed and efficiency.
Give Your Agents The Right To Be More Efficient
Revers.io provides your teams with a clear, intuitive interface connected to your business tools for efficient case management. With real-time updates between the platform and your CRM, each agent always has the latest customer information at hand. The result: faster, more accurate responses — and a better experience for both your customers and your teams.
Connect Revers.io To Your CRM
Revers.io connects effortlessly with major CRMs like Salesforce, Dynamics, and Zendesk, allowing your teams to manage after-sales cases directly within their existing tools. Cases are created, tracked, and updated in real time — with no duplicate entry — for a smoother agent experience and a faster, more responsive customer service.
“Using the Revers.io interface has resulted in time savings and increased productivity for all our teams.”
