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AFTER-SALES ECOSYSTEM

Simplify Partner Collaboration

Manual processes and disconnected systems make return and repair flows slow and error-prone. Revers.io centralizes interactions and automates repetitive tasks for faster processing, full traceability, and a smoother experience for both your teams and your customers.

Automate Complex Logistics Processes

Revers.io connects retailers, carriers, suppliers, and repair partners in a unified environment. Transport label generation, package tracking, and partner hand-offs are automated and centralized. You can even invite partners to the platform at no cost to streamline logistics, reduce delays, and gain end-to-end visibility.

Simplify Returns And RMA Processing

Instantly access a network of over 450 integrated partners — manufacturers, wholesalers, distributors, and service centers. With native RMA automation, Revers.io structures communication, accelerates repair and credit issuance, and eliminates time-consuming manual steps.

Handle Even Your Most Complex Integrations

Struggling to integrate certain partners? Our dedicated integration team builds and maintains advanced RPA (robotic process automation) connectors to streamline data exchanges with even your most challenging — and strategic — partners.

Streamline Your Entire Partner Network

Connect instantly to a network of 450+ partners — manufacturers, retailers, logistics providers, repair centers — to automate every step of your after-sales flow. Revers.io simplifies RMA management, credit tracking, and repair coordination, ensuring smooth and consistent handling at scale.Connect instantly to a network of 450+ partners — manufacturers, retailers, logistics providers, repair centers — to automate every step of your after-sales flow. Revers.io simplifies RMA management, credit tracking, and repair coordination, ensuring smooth and consistent handling at scale.

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Centralize All Return and Repair Cases

Manufacturers and repair providers receive all cases — returns, repairs, refunds — from every retailer and sales channel on a single platform. This eliminates data silos and gives every stakeholder real-time access and improved responsiveness.

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Proactively Manage Delays and Partner SLAs

Whether it’s a supplier, repair partner, or carrier, Revers.io automatically monitors SLA deadlines and sends smart reminders in case of delays. When needed, commercial alternatives are suggested to maintain customer satisfaction and protect your contractual commitments.

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WHAT OUR CUSTOMERS SAY

“Revers.io allowed us to automate all our return authorizations, previously done manually, using a self-service system that saved us hours of work.”

Mickaël Anzalone
After-Sales Manager
ELEM S.A.
-70%
Cost reduction
-50%
PROCESSING TIMES
+450
CONNECTED PARTNERS

FAQs: After-Sales Ecosystem

Which partners are integrated into the platform?

Revers.io connects key players in your after-sales chain: repair centers, logistics providers, parts suppliers, manufacturers. For example, we integrate directly with SDS (multi-brand parts supplier with over 5 million SKUs) and major carriers — Chronopost, Colissimo, DB Schenker, DHL, DPD, Geodis, GLS, Mondial Relay, Swisspost, UPS, VIR, Warning — to automate returns and centralize tracking.

Can I connect my own partners?

Yes. Revers.io offers standardized APIs for fast, secure integration with your carriers, suppliers, and repair partners. We also offer a dedicated portal so your partners can process cases directly within a secure interface — no custom development required.

What tools support seamless partner coordination?

Revers.io provides real-time dashboards, status tracking, and automated notifications to ensure complete visibility across all partner workflows. All parties work within the same platform, which streamlines collaboration, reduces delays, and enhances coordination.

Can I configure automatic partner reminders?

Yes. You can set rules to trigger automated follow-ups based on SLA timelines, ensuring proactive case management and on-time delivery of services.

How do manufacturers and repair centers access retailer cases via Revers.io?

They access a dedicated back-office interface tailored to their workflows. All cases are synchronized in real time, with role-based access that ensures each party only sees the data relevant to them. This improves security, prevents data errors, and enhances cross-partner collaboration.

Tailored to your needs: discover our platform at work

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