Speed up in-store case processing for a smoother experience
With the in-store portal, your teams can handle each request in just a few clicks—no delays, no complexity.
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Streamline your after-sales experience in store
Customers expect fast, seamless service when visiting a store for a return, exchange, or repair. The Revers.io portal simplifies in-store workflows for your teams and boosts the profitability of your after-sales operations.
Reduce wait times in-store
Customers expect immediate answers — whether they bought online or in-store. With Revers.io, your teams can identify any order in seconds (e-commerce, marketplace, physical network) and create a return case instantly. Shorter wait times mean higher satisfaction.
Fewer errors, greater operational efficiency
No more lengthy and error-prone procedures. The portal automates key steps like warranty checks, return conditions, label or credit note generation. Your teams save time, reduce financial losses, and can offer new paid services like home pickup or repairs.
Real-time sync across all sales channels
Each return initiated in-store is synced in real time with your back-office, warehouse, and partners. This ensures full traceability, faster processing, and less training for your staff — boosting both customer experience and operational performance.
Deliver fast, frictionless service in-store
With a simple, intuitive interface, store teams can register a return or repair request in seconds. A quick scan of the receipt or order number gives them instant access to all necessary info — no complex steps required. The result: less time spent by staff, smoother experience for your customers.
Minimize errors with automation
Automated business rules — from return eligibility to warranty checks and stock availability — reduce human error and speed up decisions. No more manual validations or mistakenly rejected returns: every case is processed accurately and in line with your commercial policies.
Sync real-time data with your back office
Every return or repair started in-store is instantly shared with your back office, warehouse, and customer service. Status updates happen in real time, ensuring accurate tracking and seamless handling across all channels.
"With Revers.io, whether you call customer service or walk into any store, you'll always get the same answer."
