Accelerate Your Diagnostics with Integrated Video Calls
Call your customers via video directly from the platform by sending a simple SMS—no app required! Reduce unnecessary returns, avoid errors, and improve the efficiency of your interventions. Fewer returns, fewer trips, more efficiency.
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Gain Precision Even Before the Intervention
Sending a technician on-site remains costly and uncertain, especially in cases of incorrect initial diagnostics or missing parts. To avoid these unnecessary trips, Revers.io integrates a video module that allows for real-time remote diagnostics, guiding the customer to the best solution from the first interaction.
Make the Right Diagnosis from the First Interaction
A poor diagnosis can lead to unnecessary technician dispatches, missing appropriate parts, or the creation of avoidable after-sales cases. With integrated video, after-sales experts can interact live with the customer, visualize the issue, and make a more reliable diagnosis.
Reduce Processing Times and Costs
On-site visits consume resources and extend resolution times. With Revers.io, operators can identify simple cases directly via video call, provide necessary instructions on the customer interface, and avoid creating after-sales cases when unnecessary.
Improve Customer Satisfaction and Transparency
In the after-sales journey, lack of clarity on follow-up and support can lead to frustration and dissatisfaction. The video feature allows real-time customer involvement, providing concrete, personalized, and immediate responses. Better communication leads to a better experience.
Capture the Right Elements During the Call
Integrated video allows after-sales operators to directly view the concerned product, record real-time references (nameplate, serial number), or listen to abnormal noises. They can also capture images during the call, automatically added to the customer file. This wealth of information enables more precise fault qualification, planning interventions with the right parts, and avoiding processing errors.
Initiate a Call with One Click
Launching a video call is done with a single click from the Revers.io back office. Simply enter the customer's number: they receive an SMS containing a link that opens the video in their browser, no download required. Simultaneously, the operator also has a direct link to share. This ease of use reduces friction, speeds up connection, and enhances the efficiency of the customer-technician interaction.
Reduce Operational Costs and Product Returns
By resolving certain incidents remotely (assembly errors, non-conformity, error codes, etc.), the video call avoids opening unnecessary after-sales cases and reduces the volume of products to be returned or physically processed. This results in a significant decrease in transport, storage, and intervention costs, as well as a reduced environmental impact.
