Your after-sales service ecosystem is connected to focus on value-added tasks
No more email exchanges and manual re-entries, your ecosystem is connected to the platform to allow you to supervise stakeholders and act when it is really necessary.
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Control tower
All your partners are connected for complete traceability of files and total control of service quality.
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Task management
Simplify your daily life with a platform that helps you intervene on files when necessary, and take advantage of automation the rest of the time.
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Alert management
Anticipate slippages in case processing times, thanks to alert management, be automatically alerted of any processing anomaly on D+1.
![control-tower](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-back-office/control-tower.webp?width=716&height=460&name=control-tower.webp)
![task-management](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-back-office/task-management.webp?width=716&height=460&name=task-management.webp)
![](https://www.revers.io/hs-fs/hubfs/Illustrations%20EN/usecase-back-office/alert-management.webp?width=716&height=460&name=alert-management.webp)
our customers are our ambassadors
They exceed their goals
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"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''.
Medhi Dahmani
Aftersales and Omnichannel Operations Director
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"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
Sébastien Bernard
Omnichannel Aftersales Project Manager
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"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
Astier Verhenne
Quality and Aftersales Manager
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Frédéric Guého
Aftersales Service Manager
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“Revers.io offre une interface selfcare et une expérience omnicanale qui permettent à nos clients d’avoir un parcours unifié, peu importe le contexte.
De plus, la solution est compatible avec notre typologie de produits, du petit colis jusqu’au très gros encombrant. Tout cela nous permet de simplifier l’expérience client et collaborateurs."
Romain Lahoche
Supply Chain Project Manager
Achieve your goals with revers.io
Equip yourself with the best technology
to transform your after-sales service
Selfcare portal
Give your customers what they want: the ability to manage their service requests and get instant solutions
Business Process Management
Implement your most complex business processes without writing a line of code. Set up automations thanks to our workflow engine and our RPA.
Connected partners
Carriers, logisticians, subcontracted repairers, product and parts suppliers, recovery and recycling players.
Repairs and spare parts
Digitize your customers' experience with appointment scheduling and real-time repair tracking.
Give your technicians a new experience to help them in their daily tasks.
Finance
Improve the reliability and optimize your after-sales accounting thanks to the data produced by the platform to invoice your partners, collect your assets and control your purchases.
Dashboarding
Manage your activities thanks to near real-time traceability.
Master your data with our dashboard editor or export it to your BI via our APIs.