Returns management

Manage complex returns with the most advanced return platform

Discover the power of our cutting edge technology connected to your ecosystem

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Enhance the experience of your customers

When your customers want to return their order, you have to make their life easier so that this negative experience turns into a loyalty lever.


  • Simplified return interface: accessible directly from your customer area or by entering the order number.
  • Personalized support: your customers choose the mode of transport they prefer and the solution they want.
  • Notifications : Your customer is notified at each important step of the return process.
  • Instant refund : Manage your refund rules and provide your customers the best experience by refunding them earlier.
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Unload your customer service

Improve the employee experience by equipping yourself with a platform dedicated to the management of returns. A true everyday ally, the platform automates tasks related to returns and centralizes data for reliable and rapid responses.


  • Automated validation rules: Set your automatic return validation rules to decrease case processing time.
  • Customer notifications: Reduces the number of follow-up request contacts thanks to automated notifications.
  • Automated refunds: Automatically generate your refunds as soon as they are taken over by the carrier or upon validation of compliance upon receipt by the warehouse.

Give superpowers to your logistics

Identify incoming flows thanks to the total traceability provided by the platform and simplify business actions.


  • Dynamic addressing: Intelligently direct your flows to the right destination points according to the product qualification when creating the file or when receiving it.
  • Pre-created folder: Trace all your return deliveries, including returns for failed delivery.
  • Content validation: Display the product photo and manage the assemblies / assemblers.

Control your feedback with data

Use our dashboard builder to manage the quality of service of your returns management, analyze customer behavior and identify product issues.


  • Dashboard builder: Create your dashboards via our editing interface, and configure their display according to user profiles.
  • Reports: Configure your reports, their content, their frequency of sending, their recipients
  • Data export: Easily manage your third-party integrations via configurable data exports.

Discover the features of our returns management platform


Selfcare portal

Return portal with embedded shipping, payment, refund and documents management.



Manage labelling and tracking for standard or bulky products.


Manage payment and refunds.
Export accounting datas.

Business Process Management

Manage your business specifities with no code thanks to our business rules and workflows management.

Connected ecosystem

Carriers, warehouses and other partners are connected to the platform for full traceability and automations.


Pilot your aftersales activity with KPI and real time alerts. Manage your reporting with no-hassle. 

Discover our specific features for your profile

Customer Service






Back Office




Data Analyst

Cost reduction
processing times
connected partners

A complete after-sales experience

Manage all your after-sales service operational flows with our platform

Repair Management

To manage your broken or damaged product flows.

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To supply your second-life product offering from returns.

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Join the best in after-sales service


Our team is at your disposal to discuss your project


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