Enhance the experience of your customers
When your customers want to return their order, you have to make their life easier so that this negative experience turns into a loyalty lever.
- Simplified return interface: accessible directly from your customer area or by entering the order number.
- Personalized support: your customers choose the mode of transport they prefer and the solution they want.
- Speed of resolution: The processing time for returns is halved following the implementation of an end-to-end connected digital solution.
Unload your customer service
Improve the employee experience by equipping yourself with a platform dedicated to the management of returns. A true everyday ally, the platform automates tasks related to returns and centralizes data for reliable and rapid responses.
- Automated validation rules: Set your automatic return validation rules to decrease case processing time.
- Customer notifications: Keep your customers informed of each progress step via automatic notifications. This reduces the number of follow-up request contacts.
- Automated reimbursement: Automatically generate your reimbursements as soon as they are taken over by the carrier or upon validation of compliance upon receipt by the warehouse.
Give superpowers to your logistics
Identify incoming flows thanks to the total traceability provided by the platform and simplify business actions.
- Dynamic addressing: Intelligently direct your flows to the right destination points according to the product qualification when creating the file or when receiving it.
- Pre-created folder: Trace all your return deliveries, including returns for failed delivery.
- Content validation: Display the product photo and manage the assemblies / assemblers.
Control your feedback with data
Use our dashboard builder to manage the quality of service of your returns management, analyze customer behavior and identify product issues.
- Dashboard builder: Create your dashboards via our editing interface, and configure their display according to user profiles.
- Reports: Configure your reports, their content, their frequency of sending, their recipients
- Data export: Easily manage your third-party integrations via configurable data exports.
our customers are our ambassadors
They exceed their goals
“The digitization provided by Revers.io has made it possible to optimize administrative procedures with our suppliers. Revers.io allows us to obtain full traceability on the events of the return chain. The use of this interface translates into time and productivity savings for all of our employees, but also an improvement in the after-sales service experience for our customers.”
Director of after-sales and omnichannel operations
“We particularly appreciated the involvement of the Revers.io teams in the implementation of Revers.io's RMA Manager solution at RDC, which automates the administrative procedures with suppliers in the context of unpacking failure. The solution was implemented and deployed in a few weeks for a return on investment after integration with our IT.”
After-sales Service Manager
"Revers.io has partnering with us in the implementation of a new after-sales service software within the Carrefour hypermarkets. This project is a success for both customers and employees, with an undeniable return on investment."
Omnichannel aftersales project manager
“Revers.io has been working with us for several years in a logic of optimization of our aftersales service and improvement of the customer experience: at the heart of our challenges.”
Quality and aftersales manager
Discover the features of our returns management platform
Give your customers what they want: the ability to manage their own return requests and get instant solutions
The platform is connected to the main carriers on the market for standard and bulky products, with support at the post office, drop off point, at home or at the office.
Manage the collection of fees billed to the customer directly from the selfcare portal. Automate your refunds, offer exchanges and generate instant value vouchers.
Business rules management
Implement your most specific business processes without writing a line of code thanks to our workflow builder.
Intelligently drive your logistics rules thanks to the finesse of our rules engine.
Your carriers, warehouses and other partners are connected to the platform for full traceability and advanced automations. The data goes back into your CRM for a 360° customer view.
Manage the quality of your after-sales service thanks to near real-time traceability.
Create as many dashboards and reports as you want with our dashboard builder.