Returns management

Build customer loyalty with the best returns management technology

Returns management has become a major challenge in customer experience

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Returns management

Enhance the experience of your customers

When your customers want to return their order, you have to make their life easier so that this negative experience turns into a loyalty lever.

 

  • Simplified return interface: accessible directly from your customer area or by entering the order number.
  • Personalized support: your customers choose the mode of transport they prefer and the solution they want.
  • Speed of resolution: The processing time for returns is halved following the implementation of an end-to-end connected digital solution.
customer-experience

Unload your customer service

Improve the employee experience by equipping yourself with a platform dedicated to the management of returns. A true everyday ally, the platform automates tasks related to returns and centralizes data for reliable and rapid responses.

 

  • Automated validation rules: Set your automatic return validation rules to decrease case processing time.
  • Customer notifications: Keep your customers informed of each progress step via automatic notifications. This reduces the number of follow-up request contacts.
  • Automated reimbursement: Automatically generate your reimbursements as soon as they are taken over by the carrier or upon validation of compliance upon receipt by the warehouse.
unload-customer-service

Give superpowers to your logistics

Identify incoming flows thanks to the total traceability provided by the platform and simplify business actions.

 

  • Dynamic addressing: Intelligently direct your flows to the right destination points according to the product qualification when creating the file or when receiving it.
  • Pre-created folder: Trace all your return deliveries, including returns for failed delivery.
  • Content validation: Display the product photo and manage the assemblies / assemblers.
logistics-power

Control your feedback with data

Use our dashboard builder to manage the quality of service of your returns management, analyze customer behavior and identify product issues.

 

  • Dashboard builder: Create your dashboards via our editing interface, and configure their display according to user profiles.
  • Reports: Configure your reports, their content, their frequency of sending, their recipients
  • Data export: Easily manage your third-party integrations via configurable data exports.
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Discover the features of our returns management platform

selfcare

Selfcare portal

Give your customers what they want: the ability to manage their own return requests and get instant solutions

logistique

Transportation

The platform is connected to the main carriers on the market for standard and bulky products, with support at the post office, drop off point, at home or at the office.

Monetics

Manage the collection of fees billed to the customer directly from the selfcare portal. Automate your refunds, offer exchanges and generate instant value vouchers.

Business rules management

Implement your most specific business processes without writing a line of code thanks to our workflow builder.


Intelligently drive your logistics rules thanks to the finesse of our rules engine.

Connected ecosystem

Your carriers, warehouses and other partners are connected to the platform for full traceability and advanced automations. The data goes back into your CRM for a 360° customer view.

Dashboarding

Manage the quality of your after-sales service thanks to near real-time traceability.


Create as many dashboards and reports as you want with our dashboard builder.

Discover our specific features for your profile

Customer Service

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Store

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Logistics

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Back Office

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Technician

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Data Analyst

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connected partners

A complete after-sales experience

Manage all your after-sales service operational flows with our platform

Repair Management

To manage your broken or damaged product flows.

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Second-life

To supply your second-life product offering from returns.

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Join the best in after-sales service

 

Our team is at your disposal to discuss your project

 

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