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Digital User Experience for your returns

Empower your online customer center with product return functionality.

Our claim manager tool collects customer problems and tries to solve them and if required, provides an immediate return solution including ready-to-print documents and parcel labels.

  • Online claim processing
  • Interactive troubleshooting
  • Transport label and RMA generation
  • Online tracking with push notification
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Cutting edge workflow customization

Give us your product catalog, business rules and supplier's agreements and we feed it into our workflow engine.

  • Designed to fit your most complex specifications
  • Easy to manage
  • Customizable actions on workflow states
  • Personalized notification messages

Connect everyone and save money

By connecting the entire reverse chain to our platform and automating communication, we are able to save you time and money. We make it easy to connect:

  • End user
  • Manufacturers
  • Carriers
  • Suppliers
  • Logistic hubs
  • Repair centers
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Key benefits

Managed services

Our operational team can handle all or a part of your after sale service

Transport / Logistics

We make our network of European logistic hubs available to you and manage the refund process with carriers in case of damage / theft.

Repair management

We make it easy to follow the progress of your reverse flows by connecting you to more than 30 repair centers in Europe.

Warranty

We provide included and extended warranty coverage on new and refurbished products. We handle the full repair or replacement process on covered products.

Easy to get started with our Four Step Process

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01 Give us your business rules

Our professional services can audit your organization and collect your requirements.

02 We integrate your rules and your branding

Our delivery team sets up your after sale platform, connecting your suppliers if they are not already connected and integrating your design.

03 We connect our systems

With SSO/APIs or simple file exchange.

04 We deploy your aftersale platform

We train your customer services team or in-shop team and once you are ready, launch your platform as a subdomain of your existing website.

Ask for a demo now !

One of our sales representatives will get in touch with you within 24h.